Help

We offer two membership levels Basic Membership and Premium Membership.

Basic Membership: Includes access to our Stock Trading Board, Stock Picks, Nasdaq Videos, Dow Jones Videos, S&P 500 Videos, Sunday Night Videos, Video Archives, History and tools. You can become a basic member on a Semi-Annually basis ( $299.95), and Yearly basis ($599.90). These plans give you access to our basic level of services. There is no long term commitment. You can cancel at any time.

Premium Membership: Includes access to our all our basic level of services (Stock Trading Board, Stock Picks, Nasdaq Videos, Dow Jones Videos, S&P 500 Videos, Sunday Night Videos, Video Archives, History and tools) PLUS all our Sector videos such as the Retail Sector, the Financial Sector, the Metals and Mining Sector, the Technology Sector, the Biotech Sector, US Dollar and Crude Oil. Also videos on Gold (GLD and Silver(SLV). You can become a premium member on a Semi-Annually basis ( $499.95), and Yearly basis ($899.90). These plans give you access to our premium level of services. There is no long term commitment. You can cancel at any time.

If you decide to become a member, you will first be billed after you complete our membership procedure (using our sign up page). You will then choose a User ID and Password which gives you immediate access to our current videos and other members only resources of the Web site.

Unless you cancel your membership, your membership plan will automatically renew at the end of the membership period, and you will be billed accordingly. This helps prevent any lapses in your membership during which valuable information could be missed.

We accept VISA, Master Card, Discover and American Express.

You can always feel confident that your credit card information is secure. We utilize the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you transfer to us is kept in a secure database server at all times.

The charge will appear on your credit card as: stockmarketvideo.com

1. On right column of the page, under MEMBERSHIP, go to Renew Membership link .

2. Log in using your username and password.

3. After logged in, look for Current Subscriptions.

4. Click "Renew link" in chart just below, in "Renew Order" Column.

5. Select Renewal package and click the Renew button.

6. Enter your credit card # and expiry date in and click "submit".

If you need assistance in renewing your membership please contact our customer service dept during normal business hours. They can be reached at 1-877-315-6901

1. Current members login the members area.

2. Log in using your username and password.

3. After logged in, look on the menu and select any premium service link.

4. A pop up window will appear to "Upgrade to Premium Membership" select the membership option and click "Upgrade Now" button.

5. Your credit card will charged and you will now have instant access to the premium features in members area.

If you need assistance in upgrading your membership please contact our customer service dept during normal business hours. They can be reached at 1-877-315-6901

Click the account access link at the top right of the page. After you log in with your username and password, update your contact information details.

Click the account access link at the top right of the page. After you log in with your username and password, locate Change Password, towards bottom of page. Enter your user name and your new password twice. Lastly, press update account button.

To cancel please log into "My Account" (located at very top right in members area) In your account, locate Current Subscriptions. Just below, please uncheck box in the Auto-Renew column just below. Make sure box is UNCHECKED. Then close out the browser, your membership will not auto renew.

Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our Webmaster and designated stockmarketvideo.com staff. We will never rent, sell, or reveal to outside persons or companies any personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.

Cancellation At any time, and without cause, membership to the service may be terminated by either stockmarketvideo.com, the site, or the member. When the member requests the termination, membership fees are NOT refunded. Members are liable for charges incurred by them until termination of service.

Refunds When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by stockmarketvideo.com, all refunds will be credited solely to the payment method used in the original transaction. stockmarketvideo.com will not issue refunds by cash, check, or to another credit card or payment mechanism. All sales are final.

You can reach us via email contact form . We will respond within the next business day. The contact form is located on our contact us page. The contact us link is located at the bottom of every page.

If this happens, please close all browsers and reopen. If the problem continues, please contact support.

Be sure you have a JavaScript enabled browser. Also, unblock pop up windows.

Make sure you have the latest version of Macromedia Flash Player installed. It's free to download.(Download Here.)

Videos on StockMarketVideo.com are streamed through Adobe Flash player. If you're having trouble playing and viewing videos StockMarketVideo, we suggest you install the latest version of the Flash player: this will allow you to easily play StockMarketVideo videos.

Here's how to upgrade to the most recent version of Adobe's Flash Player:

Before installing the most recent version of Adobe Flash player, you will need to first uninstall any older versions of the Flash player you've installed in the past and currently have running on your computer.

Please completely uninstall the version of Flash you're currently running, before upgrading to the most recent version. To uninstall Flash, follow Adobe's instructions, listed here. You'll need to download Adobe's official Un installer to remove Flash.



Once you've uninstalled the older version of Flash, you'll be ready to upgrade to the most recent version of Flash. To upgrade to the most recent version of the Flash player, please follow these steps:

Follow Adobe's instructions for reinstalling the most recent version of Flash.

Once you've downloaded the latest version of Adobe Flash, please exit your browser.
Finally, click to install the update that you just downloaded to your computer from the Adobe Flash site.
Once you've done so, open your browser again and go to StockMarketVideo. You should now be able so successfully watch videos!


If the instructions above don't resolve the issue, please also try the following:

Temporarily disable popup blocking software installed on your computer to test.
Allow StockMarketVideo.com as a trusted site in your Firewall software.
Ensure other applications like Quick time, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.


For Windows Vista users:
If the Flash uninstall / reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.

Please use the Windows button at the bottom left then the search function:

Go to: C:\Windows\System32\Macromed\Flash\.
Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe.
Select "Run as Administrator" and install the update..
Restart your computer.
The video has choppy playback
A video may not play smoothly for the following reasons:

Your connection speed. As mentioned above, you'll need a broadband connection with at least 500+Kbps for the best viewing experience. Our servers may be experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.

Your video download speed may be slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded (the loading bar reaches the end of the player), and then, once the video's completely loaded try playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download of the video by clearing your browser's cache.

This could be caused by a number of things. First, you'll need a broadband connection with at least 500+Kbps for the best viewing experience.

If your connection speed meets the minimum requirement but you are still stuck on the loading screen, this could be caused by a firewall or internet blocker. These types of programs could block the media stream from StockMarketVideo.com. If you have a firewall, you might want to temporarily disable it to see if the videos load. If so, you would need to adjust the firewall settings to allow streaming media from StockMarketVideo to pass the firewall. If you are not sure on how to do this, please contact the manufacturer of your firewall.

To make sure that you hear sound while watching videos, please try the following:

Adjust the volume control on your computer and speakers.

Adjust the volume control located in the lower right corner of the StockMarketVideo.com Video Player.

Ensure that the volume is up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound.

Try shutting down your computer and then restarting it again.

Videos on StockMarketVideo.com are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.

Please follow the tips listed below if you're having trouble playing a video and it gets stuck at one pointplays in a choppy fashion (and will not continue to load):

Clear your browser's cache and cookies. To learn how to do this, please visit the following Help Center page.

Pause the video. Allow the red loading bar to load completely to the end of the player . Once the video's fully loaded play the video

If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.

Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.

It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.

First, check to see if the (video) pop up window is playing underneath the webpage or this error was caused by an incompatibility with Macromedia Flash Player and the Windows operating system. Upgrading to the latest release resolves this problem. You can download it here:(Download Here.)

Some users have seen issues with getting Flash videos to play correctly in Internet Explorer 7. To fix this issue, follow the directions below.

1. Close all open programs. This step is important because other programs may be using Flash Player, and if they are, the uninstaller will not work.

2. Run the Adobe Flash Player Uninstaller.

3. Reboot your computer and clear your browser cache.

4. Reinstall your Flash player.

You may have old content cached (saved) in your browsers temporary file folder. To clear your Microsoft Internet Explorer (IE) browsers cache:

1. Close all browser windows then open Internet Explorer (IE).
2. Click on "Tools" in the browsers menu bar.
3. Select "Internet Options" from the drop-down menu which opens the Internet Options window.
4. Select "Delete Files" from the "Temporary Internet files" section on the General tab.
5. In the Delete Files window, click on the "Delete all offline content" check box and then click "Ok".
6. Close browser window and then reopen your browser

Javascript, a feature of all modern browsers, allows for enhanced features and customization on msnbc.com, but may be turned off on your machine. If the site is behaving oddly, check to make sure that javascript is enabled.


Internet Explorer 6
1. Select the Tools menu, choose Internet Options from the dropdown menu
2. Click Security
3. Click the Custom Level button
4. Scroll down, click the Enable button under Active Scripting
5. Click Ok
6. You may need to restart Internet Explorer


Internet Explorer 7
1. Select the Tools menu, choose Internet Options
2. Click Security
3. Click the Custom Level button
4. Scroll down, click the Enable button under Active Scripting and Scripting of Java Applets
5. Click OK; if a box appears asking to confirm, click Yes
6. Click OK
7. You may need to restart Internet Explorer


Firefox 2
1. Click the Tools menu, choose Options... from the dropdown (Mac users, click the Firefox menu, then choose Preferences)
2. Click the Content button
3. Check the box next to Enable JavaScript
4. Click OK
5. Reload the page


Safari 2 and 3
1. Click the Safari menu, choose Preferences from the dropdown
2. Click the Security button
3. Check the box next to Enable JavaScript
4. Close the Preferences window
5. Reload the page

In order to watch videos on our site, make sure you have access to the following system requirements:

Macromedia Flash Player 7.0+ plug-in
Windows 2000 or higher with latest updates installed
Mac OS X 10.3 or higher
Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
Broadband connection with 500+ Kbps

Still rockin' the 56k?
No problem. As you may already know, a slower connection simply means slower delivery of services. You only need a little more time and patience than with a faster connection.

For best results, you may want to start the video player and then click on the PAUSE button immediately. Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption. Remember, the shorter the video, the shorter the amount of time it takes to buffer.

To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the box "Allow sites to set cookies." Click OK.

In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.

In Internet Explorer (IE), go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.

Close and restart your browser. If you still receive the "enable cookies" message, check the the clock on your computer. Make sure the date and time are correct and then login again. This should resolve the problem.